Interesting article we recently ran foul of this kind of issue and unlike some sites we take it very seriously.

We had a situation where 4 of our users in France reported a problem we reported it to the advertising networks we use – who basically said it isn’t us.

The next thing we know is that we have been targeted by Google to be “This site may harm your computer” which helps no one – least of all us in tracking down the problem.

As a site using multiple advertising networks I hoep that my partners respect my problems but over the past few days it has become aparant that there is a great deal of sub selling of space so that clever malware adverts like this appear in small quantities on sites around the globe.

Google seem to be want to police this but seem to be kicking the poor web sites rather than presenting the facts the advertising networks to allow them to solve the problem be removing the offending adverts from the various networks.

These adverts are becoming extremly clever and unless as a community we fight them with knowledge we are going to have a big problem.

> No comment!

I sent CareerBuilder some feedback along with a quote of your communication with them. Here is what they said:

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Dear Ryan,

Thank you for contacting CareerBuilder.com. My name is Candyce and I apologize for any inconvenience you have experienced with our site. Unfortunately, we have been receiving several complaints about this issue recently. These pop-up like ads that redirect to Errorsafe.com are not condoned by our website. Our Technology Team has been trying to recreate this issue for weeks and have finally resolved it. Thank you for your feedback and have a great day.

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Getting somewhere now?

“some of the comments their technical support have made make you shake your head in despair.”

Here’s another……..

This morning, I received an email from the fellow we will call “JL”, an exec at CareerBuilder, that included the following:

“Thanks to your help, I was able to fix the problem. I am sorry I wasn’t
brought up to speed on the Flash problem until last week, which is why
it was taken care of much faster.”

Honestly, I don’t get that “taken care of much faster” part.

But here’s the real “punch line” from these jokesters, so to speak…..in the very same batch of messages downloaded from my ISP is their belated response to my complaint submitted last week…definitely NOT today, July 10, as the text makes it appear…submitted before I finally had it and started making phone calls to any higher ups at CB who would listen:

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On 7/10/2007 you posed a question to CareerBuilder.com which was noted as inquiry 417897.The question you posed and our response are listed below.

Your Question, Comment or Feedback: I have repeatedly asked for an explanation as to why you accept advertising from a firm that attempts redirects to errorsafe.com, a known fraudulent site. Your tech support people never provide any satisfactory answers regarding this matter. It has nothing at all to do with my browser set up, cookies, bookmarks, etc. as they suggest. My first attempt to access http://www.careerbuilder.com from a new notebook with a fresh installation of the Opera browser–in other words, a new computer with absolutely no browsing history, cookies, downloaded controls, etc.–was redirected to errorsafe.com. All you have to do is Google “careerbuilder errorsafe” and find that this is NOT an isolated problem. In fact, there is information on a Memphis Public Library site that states job seekers may not be able to use CareerBuilder in the future if these redirects continue to occur. Why that is of no apparent concern to you, I have no idea. Would you please provide me with a contact in your corporate quality control structure to whom I can address my complaint? Thank you. Stephen E. Jarzombek >

Response:

Dear Stephen ,

Thank you for using CareerBuilder.com. I apologize for the inconvenience this may have caused you. My name is Devin and I will be making sure your question is resolved as quickly and accurately as possible. Errorsafe is not affiliated with CareerBuilder in any way. The issue that you are describing sounds like a Spyware client has attacked your system. If you can, please visit http://www.lavasoft.com and download their latest version of AdAware. Running this program should allow you to remove any spyware clients from your system, and you should be able to search without interruption afterwards. I apologize for the confusion this may have caused you.

>

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DOH!!!!